Delivery Information
Delivery Options
We offer several delivery options to suit your needs. Standard delivery typically takes 3-5 working days for delivery after processing. Express delivery options are available for faster delivery, usually within 1-2 working days. Next day delivery is also available for orders placed before 2pm. The specific delivery methods available during checkout will vary based on your delivery location and the items in your cart.
Delivery Costs
Delivery costs are calculated based on your delivery address, order weight, and the selected delivery method. The exact delivery cost will be displayed during checkout before you complete your purchase. We offer free standard delivery on all orders over £50. For orders below £50, standard delivery costs £3.99. Express delivery costs £5.99 and next day delivery costs £7.99.
Order Processing
All orders are processed within 1-2 working days after payment confirmation, excluding weekends and holidays. During peak seasons and promotional events, order processing may take longer. You will receive a dispatch confirmation email with tracking information once your order has been shipped from our distribution centre. Please note that orders placed after 2pm on Friday will be processed on the following Monday.
International Delivery
We deliver to many international destinations worldwide. International delivery costs and times vary significantly by country and are calculated automatically during checkout. Customers are responsible for any customs duties, import taxes, or fees imposed by their country, which are not included in the delivery cost or product price. Please allow additional time for customs clearance when ordering internationally.
Order Tracking
Once your order has been dispatched, you will receive a dispatch confirmation email containing your tracking number and a link to monitor your package’s delivery progress. You can also check your order status at any time by logging into your account on our website at britroyalgifts.com and viewing your order history. Most delivery methods require a signature upon delivery, so please ensure someone is available to receive your package.
Delivery Issues
If you experience any issues with your delivery, please contact the delivery carrier directly using the tracking number provided in your dispatch confirmation email. For missing packages, delayed deliveries, or problems that cannot be resolved with the carrier, please contact our customer service team through the help section on britroyalgifts.com. We recommend inspecting your package upon delivery and notifying us within 48 hours of any visible damage or discrepancies.
Address Accuracy
Please ensure your delivery address is complete and accurate before completing your purchase. We are not responsible for orders shipped to incorrect addresses provided by the customer. If a package is returned to us due to an incorrect address, we will contact you to rearrange delivery, which may incur additional delivery fees. Please note that we cannot deliver to PO Box addresses.
Christmas Delivery
During the Christmas period, we recommend placing orders early to ensure timely delivery. Specific Christmas delivery deadlines and information are announced on our website each year. Please note that delivery carriers may experience delays during peak delivery periods, particularly in the weeks leading up to Christmas.
Questions
For additional information about delivery, please visit our Help Centre at britroyalgifts.com or contact our customer service team through the online contact form available on our website. Our team is available to assist you with any delivery-related questions or concerns you may have.