Returns & Exchanges

Returns Policy
We want you to be completely satisfied with your purchase from britroyalgifts.com. If you are not happy with your order, you may return eligible items within 30 days of delivery for a full refund or exchange. All returned items must be in their original, unused condition with all tags attached and in the original packaging.

How to Return an Item
To start a return, please follow these steps:

  1. Visit our Returns Portal at britroyalgifts.com/returns
  2. Enter your order number and email address
  3. Select the item(s) you wish to return and provide the reason for return
  4. Print the prepaid returns label that will be emailed to you
  5. Securely pack the item in its original packaging and attach the returns label
  6. Drop off the package at your local post office or designated carrier drop-off point

Refund Processing
Once we receive your returned item at our warehouse, please allow up to 10 working days for us to process your return. After inspection and approval, we will initiate your refund to the original payment method used for purchase. Please note that it may take additional time for your bank or payment provider to process the refund and post it to your account.

Non-Returnable Items
For health and safety reasons, we cannot accept returns on certain items unless they are faulty. These include:

  • Personalised or made-to-order items
  • Earrings for pierced ears
  • Face masks and personal care items
  • Items marked as “final sale” or “non-returnable”

Faulty or Damaged Items
If you receive a faulty, damaged, or incorrect item, please contact our customer service team through the Help Centre on britroyalgifts.com within 14 days of delivery. Please provide your order number and photos or a video clearly showing the issue. We will review your case and guide you through the specific process for a replacement or refund.

Return Shipping Costs
For returns based on change of mind, the customer is responsible for the return shipping costs. The cost for the prepaid returns label will be deducted from your final refund amount. If you are returning an item due to our error or a manufacturing fault, we will cover the return shipping cost and provide you with a free returns label.

Exchanges
We currently do not offer direct exchanges through our Returns Portal. If you wish to exchange an item for a different size or colour, please return the original item for a refund and place a new order on our website. This ensures you receive the correct product as quickly as possible.

International Returns
The returns process for international orders is the same as for UK orders. However, you are responsible for any customs duties or import taxes incurred when sending the return shipment. We recommend declaring the package as “Returned Goods” and keeping proof of postage. The cost of international return shipping will be deducted from your refund unless the return is due to our error.

Need More Help?
For any other questions regarding our returns process, please visit our Help Centre on britroyalgifts.com where you can find more information and contact our support team. Our customer service team is available to assist you with any aspect of your return or exchange.